By accessing or using Varro (the "Service"), operated by Varro LLC, a West Virginia limited liability company ("Varro," "Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service (these "Terms"). If you do not agree to these Terms, do not access or use the Service.
By creating an account, you represent and warrant that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, each of which is incorporated into these Terms by reference.
You must be at least eighteen (18) years old and able to form a legally binding contract in order to use the Service. By using the Service, you represent and warrant that you meet these requirements and that all registration information you provide is accurate and current.
The Service is intended and offered solely for use by residents of the United States, and covers towns and cities in the United States. We do not offer the Service to, market it to, or direct it at individuals located in the European Economic Area, the United Kingdom, Switzerland, or other jurisdictions outside the United States. If you choose to access the Service from outside the United States, you do so on your own initiative and at your own risk, you are responsible for compliance with applicable local laws, and you acknowledge that your information will be processed in the United States.
Varro helps you research towns and cities in the United States before you move. Town pages combine short summaries of what residents have said in public online discussions with cited public data, such as cost of living, commute times, jobs and pay, weather, natural disaster risk, and local events, along with photos and places from Google Maps. The Service also includes a quiz that suggests towns, saved towns, side-by-side comparisons, and share links. The specific features, data sources, and outputs of the Service may change over time as we develop and improve the Service.
The Service uses artificial intelligence, including Anthropic's Claude models accessed through the Anthropic API, to find, summarize, and check resident comments and to write parts of town pages. AI generated content may contain errors, inaccuracies, omissions, or out-of-date information, and resident comments reflect individual opinions and experiences. You should independently verify anything that matters to your decision.
IMPORTANT: VARRO IS A RESEARCH TOOL. COMPANY IS NOT A LICENSED REAL ESTATE BROKER OR AGENT, FINANCIAL ADVISOR, REGISTERED INVESTMENT ADVISER, ATTORNEY, TAX PROFESSIONAL, OR MOVING OR RELOCATION SERVICE.
All content in the Service, including town summaries, resident comments, facts and figures, quiz suggestions, comparisons, and AI generated content, is provided for informational and educational purposes only. Nothing in the Service constitutes:
Before making a decision about where to live, we encourage you to visit, to check current information with official sources, and to consult qualified professionals where appropriate. Company is not liable for any decision you make based on the Service.
Varro is designed to describe what daily life in a place is like. Varro does not rank, recommend, or steer anyone toward or away from any area based on race, color, religion, sex, disability, familial status, national origin, or any other characteristic protected by fair housing laws, and it does not describe who lives where. Resident comments that describe groups of people in these ways are removed when we find them. If you see content in the Service that you believe does this, please report it to colin@getvarro.com and we will review it promptly.
To access certain features, you must create an account. You are responsible for:
You agree to notify us immediately at colin@getvarro.com if you become aware of any unauthorized use of your account or any other breach of security. Company is not liable for any loss arising from unauthorized use of your account that results from your failure to safeguard your credentials.
Varro is currently free to use. We do not charge for the Service and we do not collect payment information.
We may introduce paid features in the future. If we do, we will clearly show the price and the terms that apply before you buy anything, and you will only be charged if you choose to make a purchase. Any additional terms for paid features, including billing, renewal, cancellation, and refund terms, will be presented to you at the time of purchase and will form part of these Terms.
To keep the Service available and affordable, we may apply reasonable limits, such as limits on how many new towns can be added to the Service in a day, rate limits, and anti-abuse controls. We may suspend or limit access if your usage materially exceeds normal individual use or indicates automated, shared, or abusive activity.
Varro is in early development. Features may be incomplete, may change, or may be removed at any time, and some towns may have little or no information yet. Company may offer early access, test features, or promotional programs from time to time and may modify or end them at any time without notice.
You agree not to:
Violation of this Section may result in immediate suspension or termination of your account without notice or refund.
All content, features, and functionality of the Service, including but not limited to town page summaries and methodology, AI prompts, algorithms, interface design, branding, logos, text, graphics, and software, are the exclusive property of Company or its licensors and are protected by United States and international intellectual property laws.
You may not reproduce, copy, distribute, modify, create derivative works from, publicly display, or otherwise exploit any part of the Service without prior written permission from Company, except as expressly permitted by these Terms.
If you provide suggestions, ideas, enhancement requests, feedback, or other input regarding the Service ("Feedback"), you grant Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate that Feedback without restriction and without any obligation to you.
You retain ownership of the information you provide to the Service, such as your quiz answers and the towns you save ("User Data").
You grant Company a limited, non-exclusive license to use your User Data solely to: (a) provide and operate the Service, including personalizing suggestions for you; (b) improve the Service using aggregated, de-identified data that cannot reasonably be used to identify you; and (c) comply with legal obligations. This license terminates upon deletion of your account, except for data already incorporated into anonymized, aggregate datasets. We do not use your User Data to train artificial intelligence models, as further described in our Privacy Policy.
When you create a share link for a town or a comparison, anyone who has the link can view it without signing in. A share link shows a saved snapshot of town information as of the time you created it. It does not include your name or email address. You are responsible for deciding who you share links with. We may remove or disable share links at any time, including at your request.
You may use town pages, comparisons, and share links for your own personal, non-commercial research and may share links with others. You may not copy, republish, resell, or redistribute Service content at scale, or use it in another product or service, without prior written consent from Company.
Resident comments in the Service are short summaries of public posts and comments written by other people, mostly on Reddit and similar sites. They reflect those people's own opinions and experiences, not the views of Company. Company does not verify them, and they may be incomplete, out of date, or wrong. Where possible we link to the original source, and the original authors keep all rights in their own words. If you wrote a post that appears in the Service and would like it removed, contact colin@getvarro.com.
Facts and figures in the Service come from third-party and public sources, such as the U.S. Census Bureau, the Bureau of Labor Statistics, the Bureau of Economic Analysis, FEMA, NOAA, Zillow, Ticketmaster, and Google. Company makes no warranty regarding the accuracy, completeness, timeliness, or reliability of third-party data, which is provided on an "as is" basis.
The Service uses Google Maps features and content. Your use of Google Maps features and content is subject to the then-current versions of the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy).
Your use of any third-party service, including signing in with Google, is subject to that third party's own terms of service and privacy policy. Company is not responsible for the acts, omissions, or policies of any third-party provider.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION.
COMPANY DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; (C) AI GENERATED CONTENT OR SUMMARIES OF RESIDENT COMMENTS WILL BE ACCURATE, COMPLETE, OR FREE FROM ERRORS; (D) ANY TOWN WILL MATCH ITS DESCRIPTION IN THE SERVICE OR SUIT YOUR NEEDS; OR (E) THIRD-PARTY DATA WILL BE ACCURATE OR CURRENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (I) THE TOTAL AMOUNT PAID BY YOU TO COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (II) ONE HUNDRED DOLLARS ($100.00).
IN NO EVENT SHALL COMPANY, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES; (C) MOVING, HOUSING, INVESTMENT, PROPERTY, OR OTHER FINANCIAL LOSSES OF ANY KIND; (D) DAMAGES ARISING FROM RELIANCE ON AI GENERATED CONTENT, RESIDENT COMMENTS, OR THIRD-PARTY DATA; OR (E) COST OF PROCUREMENT OF SUBSTITUTE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In those jurisdictions, Company's liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Company, its officers, directors, members, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
This indemnification obligation survives the termination of your account and of these Terms.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Before initiating arbitration, you agree to first contact us at colin@getvarro.com with a written description of your dispute, and to attempt in good faith to resolve the dispute informally for at least thirty (30) days. Many disputes can be resolved this way.
If informal resolution does not succeed, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your use of the Service will be resolved exclusively through binding individual arbitration, rather than in court, except as expressly provided in this Section. The arbitration will be administered by the American Arbitration Association (the "AAA") under its Consumer Arbitration Rules then in effect. The arbitration will take place in Charleston, West Virginia, or, at your election, by telephone or videoconference or through the submission of documents only. The arbitrator may award the same individual relief that a court could award, and may issue a written decision that can be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
YOU AND COMPANY EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF MORE THAN ONE PERSON AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY.
If twenty-five (25) or more demands for arbitration that raise substantially similar claims, and that are filed by or coordinated among the same or coordinated counsel, are submitted against Company at or around the same time, the parties agree that these demands will be administered in sequential batches of no more than fifty (50) demands at a time, in order to promote efficient and orderly resolution. A single set of filing and administrative fees will apply to each batch. The parties will work in good faith with the AAA to implement this batching process, and any applicable statute of limitations will be tolled for demands awaiting their batch. This subsection is intended to be severable; if it is found unenforceable, the remainder of this arbitration Section will continue to apply.
Notwithstanding the foregoing, either party may instead bring an individual claim in a small claims court of competent jurisdiction, if the claim qualifies to be heard there.
Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misuse of intellectual property or confidential information.
You may opt out of this arbitration agreement by sending written notice to colin@getvarro.com within thirty (30) days after you first accept these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the courts identified in Section 16, and the remainder of these Terms will continue to apply.
This Section survives termination of your account and of these Terms.
These Terms are governed by and construed in accordance with the laws of the State of West Virginia, without regard to its conflict of law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of all provisions relating to arbitration. Any legal action that is not subject to arbitration shall be brought exclusively in the state or federal courts located in West Virginia, and you consent to the personal jurisdiction of those courts.
We respect the intellectual property rights of others and expect users to do the same. If you believe that content available through the Service infringes your copyright, you may send a written notice to our designated agent that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work you claim has been infringed; (c) identification of the material you claim is infringing, and information reasonably sufficient to allow us to locate it; (d) your contact information; (e) a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf.
Designated agent for copyright notices: Varro LLC, Attn: Copyright Agent, Email: colin@getvarro.com. We may remove or disable access to material claimed to be infringing, and we may terminate the accounts of users who are repeat infringers.
Company shall not be liable for any failure or delay in performing its obligations under these Terms to the extent the failure or delay results from circumstances beyond Company's reasonable control, including but not limited to acts of God, natural disasters, pandemics or epidemics, government actions or orders, cyberattacks (including denial of service attacks), third-party cloud or infrastructure outages, internet service disruptions, power failures, labor disputes, or war or terrorism.
Company will use commercially reasonable efforts to notify you of any such event and to resume performance as soon as reasonably practicable. If a force majeure event continues for more than ninety (90) days, either party may terminate the affected services upon written notice.
Company reserves the right to modify these Terms at any time. For material changes, Company will provide at least thirty (30) days' advance notice by email and/or through a prominent notice within the Service. Changes apply prospectively only. Your continued use of the Service after the effective date of any modification constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service before the effective date. Company will maintain a publicly accessible archive of prior versions of these Terms.
You may terminate your account at any time through your account settings or by contacting us at colin@getvarro.com.
Company may suspend or terminate your access to the Service: (a) immediately, with or without notice, for cause, including violation of these Terms, suspected fraud, or illegal activity; or (b) for convenience, upon thirty (30) days' written notice.
Upon termination: (a) your right to use the Service ceases immediately; (b) you will have thirty (30) days to export or download your User Data; and (c) Company may delete your account data after the export period. Sections that by their nature should survive termination will survive, including Sections 4, 9, 10, 11, 12, 13, 14, 15, 16, and 24.
Company strives to maintain high availability of the Service but does not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond Company's control. Company will use commercially reasonable efforts to provide advance notice of planned maintenance.
By creating an account, you consent to receive electronic communications from Company, including emails regarding your account, any purchases you choose to make, and changes to these Terms. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You may withdraw consent to non-essential communications, but consent to communications necessary to administer your account is required to use the Service.
You may not assign or transfer your rights or obligations under these Terms without Company's prior written consent. Company may assign its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law. These Terms bind and benefit the parties and their respective successors and permitted assigns.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Company regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
The failure of Company to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Company.
Section headings are for convenience only and have no legal effect.
These Terms do not create any third-party beneficiary rights.
For questions about these Terms, contact us at:
Varro LLC Email: colin@getvarro.com